Kuplo™

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Kuplo™

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Privacy Policy

KUPLO PRIVACY POLICY

Effective August 5, 2019

Kuplo LLC is an information technology service provider. Headquartered in Lansing, Michigan, we provide web hosting solutions including dedicated servers and virtual private servers to our customers (“Services”). Kuplo has data center locations in Lansing, MI, Phoenix, AZ, and Amsterdam, NL.

Kuplo respects the privacy of every individual who visits www.kuplo.com (“Website”) and/or purchases its Services. This Privacy Policy is our commitment to transparency in communicating how Kuplo collects, uses, and discloses the information that is collected from you, the visitor of its website and/or customer as well as the choices you have with respect to the information.

SCOPE OF POLICY

This Privacy Policy applies to how we collect, use, and disclose information from the following individuals:

  • Customers – individuals who register, on their own or on behalf of an entity, to use Kuplo Services with the creation or administration of a Kuplo account.
  • Event/Marketing Participants – individuals who provide their information to Kuplo when they register for Kuplo webinars, subscribe to marketing material, participate in surveys or contests, or attend other Kuplo events.
  • Website Visitors – individuals who visit Kuplo’s Website and opt to provide contact information including an email address to receive communications from Kuplo. For purposes of this Privacy Policy, a Website Visitor does not include an individual who visits a website hosted by Kuplo but owned and operated by a Kuplo customer.

This Privacy Policy does not apply to a Customer’s website. Our Customers are responsible for the information they or their end users store in our hosting environment as well as compliance with applicable laws and regulations, and Kuplo’s terms related to the collection and storage or personal information.

INFORMATION WE COLLECT

Customers

Kuplo asks for your account information which includes your name, email address, physical address, phone number, credit card information, and website domain. By voluntarily providing Kuplo with your account information, you represent that you own and consent to our use of such personal data.

Event/Marketing Participants

Kuplo may ask for your name, email address, physical address, and phone number. Participation in events, surveys, contents, or subscribing to marketing material is voluntary and you may choose whether or not to participate and therefore disclose this personal data.

Website Visitors

At your option, Kuplo asks and may collect your name, email address, physical address, and phone number. In addition, we also collect information such as web server logs, internet protocol (IP) addresses, browser type, or other information as part of aggregated data.

Kuplo uses cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. To collect this information, a cookie, a standard feature of a website that allows us to store a small amount of data on your computer to allow our web servers to recognize you, may be set on your computer or device when you visit our Website. We may track your use across different websites and services. In some countries, including those in the European Economic Area (“EEA”), the information in this paragraph may be considered personal information under applicable data protection laws.

You can control how websites use cookies by changing your cookie settings (www.aboutcookies.org), but your modification may limit your use and functionality of some of the features on our Website. We may also use cookies and other tracking technologies to provide you advertising based on your browsing activities. You may opt out of targeted advertisements by visiting NAI’s opt-out page, or if located in the EEA, you may opt out by visiting Your Online Choices.

HOW WE USE YOUR INFORMATION

Kuplo uses the information it collects about you in the following ways:

  • To respond to any requests from you regarding sales and support.
  • To contact you regarding any agreements or accepted terms that you may have with Kuplo for the Services.
  • To provide you with marketing emails, special offers, advertising campaigns, or newsletters.
  • To provide you with information logs associated with the use of Kuplo’s Services.
  • To contact you regarding functionality changes to our Services or Website.
  • To develop new features and functionality to our Services and Website.
  • To collect payment and bill for our Services.
  • To help personalize searches.
  • To diagnose problems.
  • To find and prevent fraud.
  • To register your domain and IP address through ARIN (American Registry for Internet Numbers).
  • To carry out other purposes as disclosed to you through the Website, or found in terms or an agreement between you and Kuplo.
  • Process for other purposes for which we obtain your consent.

HOW WE SHARE INFORMATION

Kuplo shares the information it collects about you in the following ways:

  • Third Party Providers – Kuplo may share your information with third party providers that provide services on our behalf. These companies may assist with marketing support, processing credit card payments, providing sales leads, and customer support. Third party providers may only process personal information pursuant to Kuplo’s instructions, and in compliance with Privacy Policy and other applicable regulations (e.g. EU-US Privacy Shield framework).
  • Advertising – Based on the cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you.
  • Business Transactions – To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy).
  • Aggregated or De-identified Data – We may disclose or use aggregated or de-identified information with third party providers for research purposes relating to our Services.
  • As Required by Law or Similar Investigations – To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. Kuplo may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
  • Safety – We may disclose your information to protect and defend the safety of Kuplo in connection with investigating and preventing fraud or security issues.
  • Consent – Kuplo may share your information with your consent.

YOUR CHOICES

You may unsubscribe from receiving promotional or marketing emails from Kuplo at any time by using the “unsubscribe” link in the email received, or by emailing us at support@kuplo.com. As outlined in the Section, Information We Collect, you can also control your cookie settings.

With respect to your account information, you may update, correct or delete information that you provided to us by logging into your Kuplo account or contacting us at support@kuplo.com.

DATA RETENTION AND SECURITY

When Kuplo no longer has a legitimate business need (e.g. termination of a Customer agreement) to process your personal information, we will either delete or anonymize it.

Kuplo takes all reasonable steps to protect information received from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We maintain technical, physical, and administrative safeguards to secure your information, and we use industry standard Secure Socket Layer (SSL) encryption for your data that is transferred over the internet. Despite its use of encryption, Kuplo cannot guarantee any method of transmission of information over the internet is 100% secure. If you have any questions about the security of your personal information, please contact us at support@kuplo.com.

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

For individuals in the EEA, Kuplo’s legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. Kuplo will process personal information from you where, a) we have your consent to do so, b) where processing is necessary for Kuplo to perform Services pursuant to an agreement, or c) where processing is in our legitimate interests. and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information, or may otherwise need the personal information to protect your vital interests or those of another person. At any time, you have the right to withdraw or decline consent. If you do not provide the requested information, Kuplo will not be able to perform Services for you. Also, you have the right to object where we rely on our legitimate interests to process your personal information.

INTERNATIONAL TRANSFERS

Kuplo is a US company and stores your information in its data centers in the United States or, in limited cases, in the Netherlands. Kuplo may transfer your personal information to countries other than the country in which you live. Whenever Kuplo transfers personal information originating from the EEA or Switzerland to other countries not deemed adequate under applicable data protection law, it will do so on the basis of the Privacy Shield Frameworks or EU Standard Contractual Clauses.

PRIVACY SHIELD

Kuplo complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework regarding our collection, use, and retention of personal information from EEA countries and Switzerland transferred to the United States pursuant to Privacy Shield, as administered by the U.S. Department of Commerce. Kuplo has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Frameworks, the Privacy Shield Frameworks shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit the Privacy Shield website. With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Kuplo is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.

Kuplo remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles, unless Kuplo proves that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, Kuplo commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact Kuplo at the contact information in the “Contact Us” section below.

Kuplo has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU Privacy Shield website for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1.

DATA SUBJECT RIGHTS

Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please email support@kuplo.com and we will respond within thirty (30) days. Kuplo will need to verify that the individual is inquiring about his/her own information before we can assist with the request.

We will comply with such requests to the extent legally required by applicable law or the EU-US or Swiss-US Privacy Shield. For EU individuals, you also have the right to lodge a complaint with the supervisory authority.

CHILDREN

Our Website and/or Services is not directed at children and our services are designed for businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden.

CHANGES TO PRIVACY POLICY

Kuplo reserves the right to modify this Privacy Policy at any time, however, should we change the Privacy Policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. If you disagree with the changes, you may terminate your Services.

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